Frequently Asked Questions

2FA (Two-Factor Authentication) is an extra layer of security added to your account.
After entering your password, you must provide a 2FA verification code to complete the login or confirm important actions.

2FA codes can be delivered via:

• Authentication apps (Google Authenticator, Authy, Microsoft Authenticator, etc.)

• SMS messages

• Email (less secure)

• Physical security keys (less common)

Typically:

• A 2FA code is valid for 30–60 seconds

• After that, the code expires automatically

Common reasons include:

• Incorrect phone number or email

• Poor mobile signal or no internet connection

• Authenticator app time not synchronized

• Too many requests in a short period

• Email filtered into the Spam/Junk folder

👉 Solution:
Double-check your information, sync your device time, or try again after a few minutes.

❌ No.
Each 2FA code:

• Can only be used once

• Is valid for a very short time

❌ Not automatically.

You must:

• Transfer your authenticator app to the new device, or

• Use backup/recovery codes, or

• Contact support to reset 2FA after identity verification

You should:

1. Use your backup/recovery codes, if available

2. Contact customer support

3. Verify your identity to temporarily disable or reset 2FA

2FA helps:

• Protect your account even if your password is compromised

• Prevent unauthorized access and brute-force attacks

• Secure sensitive actions and transactions

❌ Never.

Support staff will never ask for:

• Your 2FA code

• Your password

• Your recovery codes

Yes, but it is strongly discouraged.
Disabling 2FA significantly reduces your account security.

❌ No.
Instead, securely store your backup/recovery codes in a safe place.